Chemical Product Services Changes Attitudes

Customer demands, environmental concerns and legal obligations have resulted in a new partnership deal from which all parties stand to benefit.

Guided by Product Stewardship principles, the concept of Chemicals Product Services (CPS) seeks to maximize efficiency through a combination of product sales and service provision.

The idea is to offer more than solvents as customers require expertise and know-how on Best Practices to help comply with legislation, optimize their use of chemicals and minimize emissions.

The combination of selling services in addition to solvents means that suppliers can concentrate on maximizing the efficiency of the solvents and thus reduce the users' consumption.

Revenue lost by suppliers as a result of a more efficient use of solvents can be partly replaced through service-based income, thus creating the ideal win-win situation.

Chemical Product Services implies a considerable shift in paradigm on behalf of all the value chain stakeholders.

Chemical Products Services paradigm shift diagram
 

A classic CPS model for the industrial surface cleaning industry includes:

  • Solvents and services sold in combination
  • Closed-loop safety system enabling effective Risk Management
  • Cooperation in a Service Alliance throughout the whole supply chain
  • Optimization of cleaning process by providing consulting and service elements

Chemical Leasing  is another CPS model where product performance is sold instead of a combination of chemicals and services.